FAQs
Frequently Asked Questions
We’re here to help. Below are answers to some of the most common questions about shopping with Eiyye.
Orders
- How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information, then confirm your order.
- Can I cancel or change my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
- Will I receive an order confirmation?
Yes. After your order is placed, you will receive a confirmation email with your order details.
Shipping
-Do you offer international shipping?
We currently ship to selected countries and regions. Shipping availability will be shown at checkout.
-How long does shipping take?
Processing time usually takes 1–3 business days. Delivery time depends on your location and shipping method. Estimated shipping times will be 7-15business days.
-How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use it to track your package at any time.
-Why is my package delayed?
Shipping delays may happen during holidays, peak seasons, weather disruptions, or customs processing. If your order is taking longer than expected, please contact us and we’ll be happy to help.
Payments
-What payment methods do you accept?
We accept major credit cards and other secure payment methods available at checkout.
-Is my payment information secure?
Yes. Your payment is processed through secure, encrypted payment systems to help protect your information.
Returns & Refunds
-What is your return policy?
We accept returns on eligible items within a specified return period after delivery. Items must be unused, in original condition, and with original packaging. Please refer to our Return Policy page for full details.
-How do I request a return?
To start a return, please contact us with your order number and reason for return. We will guide you through the next steps.
-When will I receive my refund?
Once your returned item is received and inspected, your refund will be processed to the original payment method. Please note that it may take several business days for your bank or payment provider to complete the refund.
- Do I have to pay for return shipping?
Return shipping responsibility depends on the reason for the return and our return policy. Please contact us before sending any item back.
Products
- Are your product photos accurate?
We do our best to display product colors, textures, and details as accurately as possible. However, slight differences may occur due to lighting, photography, and screen settings.
- Will the color look exactly the same in person?
There may be slight color variations between the product photos and the actual item due to different monitor and mobile screen settings.
- How do I choose the right size?
Please check the product dimensions listed on each product page before placing your order. We recommend reviewing measurements carefully to make sure the item meets your expectations.
- Are your bags suitable for everyday use?
Yes. Our collections are selected with both style and practicality in mind, making them suitable for everyday wear, casual outings, travel, and more.