Shipping Policy

Thank you for shopping with Eiyye. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Areas

We currently offer shipping to selected countries and regions worldwide.

Shipping availability, shipping methods, and delivery times may vary depending on your destination. If your country or region is not available at checkout, it means we are currently unable to ship to that location.

Shipping Cost

We offer free standard shipping on orders over $39.90.

For orders below $39.90, the shipping fee will be calculated and displayed at checkout before payment is completed.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is usually:

Standard Shipping: 7–14 business days

Please note that the delivery time is an estimate and may vary due to customs clearance, local carrier delays, weather conditions, holidays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.

Please allow some time for the tracking information to update after the package has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Eiyye is not responsible for orders that cannot be delivered due to incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may be charged by your local customs authority.

These fees are not included in the product price or shipping fee and are the responsibility of the customer, unless otherwise stated at checkout.

Customs clearance may also affect the final delivery time.

Lost or Delayed Packages

If your package is delayed, please contact us and we will do our best to help you check the shipping status.

If the tracking information shows that the package has been delivered but you have not received it, please first check with your local carrier, neighbors, front desk, or mailbox area.

Contact Us

For any shipping-related questions, please contact us:

Email: eiyye_service@outlook.com
Website: https://eiyye.com/

When contacting us about an order, please include your order number so we can assist you more quickly.